Online Banking
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What is a SEPA Credit Transfer?
If you have Online Banking (example screen) follow the instructions below Introduced in January 2008, this service is for…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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How do I amend an account set?
As a system administrator, you have the ability to amend the account sets a corporate user can see. Log in to Online Banking Click View Account Sets Select…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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How can I amend a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Change the beneficiary details you wish to amend Click Submit Enter PIN Click…
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What is a PKI number?
PKI is your unique organisation identifier. We require this number in any correspondence for security purposes.
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…