Online Banking
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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What do the various import statuses mean?
There are five different import statuses: Validation Pending - the file has been uploaded but is waiting for all the payments to be validated by a background…
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How can I change a payment beneficiary's details?
If you have Online Banking (example screen) follow the instructions below Simply type over the details in the boxes. You…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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What is the latest cleared balance?
This tells you how much money you have available, including all cleared cash and cheques. Your cleared balance is updated during the day, to reflect the…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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How can I delete a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Select the beneficiary set your want to delete. Click the Delete button at…
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…