Online Banking
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What is a beneficiary set?
A beneficiary set is a group of beneficiaries. Sets can be set up so that beneficiary details can be more easily managed.
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What are the various account types?
WE have various accounts which are categorised in to the following types: Current Account (C/A) Deposit Account (DEP) Loan Account (LN) Money Market Deposit…
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How can I amend a beneficiary’s details?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Change the beneficiary details you wish to amend Click Submit Enter PIN Click…
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What do the various import statuses mean?
There are five different import statuses: Validation Pending - the file has been uploaded but is waiting for all the payments to be validated by a background…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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How can I delete a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Select the beneficiary set your want to delete. Click the Delete button at…
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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How can I export the balances information?
Log in to Online Banking Click View Account Sets Click Export Save the file to your desired location
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How can I amend a corporate user’s details and entitlements?
Log in to Online Banking Click Maintain Corporate User Details Select the User for which you want to amend Update the user details as necessary Assign/Amend…
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What services am I entitled to as a System Administrator?
To find out which services you are entitled to: Log in to Wealth Online Banking Click View User Services. Services include: Payment Deletion – ability…