How do I log in?
Ensure your smart-card is present in your reader Click Login Enter your PIN Click OK If a wrong PIN is entered 5 times, your card will be locked and…
What are the cut-off times for UK Same Day Payments (CHAPS)?
The cut-off time for UK same day payments (also known as CHAPS) is 17.00. If you have any queries about this, please contact your Relationship Team.
In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
What are some examples of authorisation limits?
General points to note when completing these details are: The limits for approval increase from left (1A or 1B) to right (2As). When entering a limit…
In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
How can I make a payment on behalf of a third party?
Please log in to Online Banking Click Make payment (left, under Payments) Click downwards arrow (right of From and Select from account) Click on the account…
What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…
As a system administrator, what preferences can I change?
On the maintain corporate preferences screen, there are seven main preferences that you can maintain: Consolidated balance currency – the default currency…
What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
How can I search for a beneficiary?
Log in to Online Banking Click View Beneficiaries Select either the beneficiary criteria or search for the beneficiary name. Click Display