Online Banking
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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How can I verify a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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How can I delete a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Select the beneficiary set your want to delete. Click the Delete button at…
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How can I amend a payment or transfer?
Log in to Online Banking Click the Payments tab Click View Payments Select the payment you want to amend. Amend the relevant details Click Continue Payments…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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I saw ‘Error 122015 when making an online payment. What does it mean?’
This code can mean lots of different things. If you call us, we’ll be happy to discuss what it means for you.
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
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How can I reject a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…