Online Banking
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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How can I reject a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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How do I log in?
Ensure your smart-card is present in your reader Click Login Enter your PIN Click OK If a wrong PIN is entered 5 times, your card will be locked and…
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How can I make a payment on behalf of a third party?
Please log in to Online Banking Click Make payment (left, under Payments) Click downwards arrow (right of From and Select from account) Click on the account…
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What are some examples of authorisation limits?
General points to note when completing these details are: The limits for approval increase from left (1A or 1B) to right (2As). When entering a limit…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…
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What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…
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Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. In total, 34 countries are part of the Single Euro…
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…