Online Banking
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How do I log in?
Ensure your smart-card is present in your reader Click Login Enter your PIN Click OK If a wrong PIN is entered 5 times, your card will be locked and…
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What are the cut-off times for UK Same Day Payments (CHAPS)?
The cut-off time for UK same day payments (also known as CHAPS) is 17.00. If you have any queries about this, please contact your Relationship Team.
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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What are some examples of authorisation limits?
General points to note when completing these details are: The limits for approval increase from left (1A or 1B) to right (2As). When entering a limit…
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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How can I make a payment on behalf of a third party?
Please log in to Online Banking Click Make payment (left, under Payments) Click downwards arrow (right of From and Select from account) Click on the account…
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What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…
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As a system administrator, what preferences can I change?
On the maintain corporate preferences screen, there are seven main preferences that you can maintain: Consolidated balance currency – the default currency…
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
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How can I search for a beneficiary?
Log in to Online Banking Click View Beneficiaries Select either the beneficiary criteria or search for the beneficiary name. Click Display