Online Banking
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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How can I log out of Online Banking?
Click Log Out Click OK This will end your session.
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How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will receive money…
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. In total, 34 countries are part of the Single Euro…
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What are the cut-off times for UK Same Day Payments (CHAPS)?
The cut-off time for UK same day payments (also known as CHAPS) is 17.00. If you have any queries about this, please contact your Relationship Team.
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How can I amend a payment or transfer?
Log in to Online Banking Click the Payments tab Click View Payments Select the payment you want to amend. Amend the relevant details Click Continue Payments…
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For foreign exchange deals, what is the deal number and deal type?
The deal number is a unique number that identifies a foreign exchange deal. The deal type reveals the type of deal it is. For example, an Option Dated…