I'm unhappy with the resolution of my complaint, what can I do?
We're sorry to hear that you're not happy with the way we've resolved your complaint.
If you are unhappy with our final response you may be able to refer your complaint to the Financial Ombudsman Service, or the equivalent service for complaints which originate from jurisdictions outside of the UK.
You can contact the Financial Ombudsman Service directly at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
To find out other contact details for other jurisdictions, please Contact Us
How helpful did you find this article?
Thank you for leaving some feedback
Thank you for taking the time to leave some feedback. We will use this information to improve our service.
Sorry this didn't answer your question
Please take a moment to leave some feedback, using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.
Thank you for your rating
Please tell us why you found it useful using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.