I made a complaint and haven't heard anything. Why not?
We're sorry to hear that you've not heard anything. It may be that we've not been able to get hold of you, or we are still investigating the complaint, although you should have received an acknowledgement letter with 5 working days of the date of your complaint.
For an update on your case, or if you have not yer recieved an acknowledgement letter, please Contact Us.
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