Online Banking
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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In payments, what does carried forward mean?
When completing an online payment, if you get the payment status 'carried forward' please contact us so we can ensure your payment is completed without…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
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How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
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How can I view my Statements in Online Banking?
Personal clients can view their statements immediately View Statements - From your 'Home screen': Tap on the 'Profile' icon - top right of your screen Under…
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How do I set up / amend my marketing preferences on Online Banking?
From your Online Banking 'Home' Screen: Click on the 'Profile' icon in the top right of the screen Click on 'Marketing preferences' If needed, you…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…