Mobile Banking
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Can I use the "Barclays" app abroad?
Yes, you can. The "Barclays" app is free to download and use, but you may incur charges from your mobile network provider, for mobile data, or internet…
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How can I locate a local or specific Branch or Cash Machine?
You can locate a Branch or Cash Machine by completing the following steps. From your Barclays app 'Home' screen: Tap 'Help' Tap 'Find a Branch or Cash…
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Where can I get an 'Activation Code' from?
You can call the Client Service Centre - Contact Us
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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I have registered for the Barclays app, but my Barclaycard account is not displayed in the app?
If you have registered successfully for the Barclays app and can view your other Barclays accounts in the app, but not Barclaycard, please call us on 0333…
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How can I change the 'log-out time' of The Barclays app on my device?
Whether you're in the app or have it open, for your security, we'll automatically log you out if you don't use it for a certain amount of time. You can…
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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How can I turn off / on the cash machine feature, so I am unable / able to withdraw from an ATM?
You can self-serve via the Barclays App by following the below steps: From your Barclays app 'Home' screen: In 'Quick Links' - Tap 'Cards' Scroll…
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Why would I 'reset' the Barclays app?
If you suspect that someone knows your passcode, or you wish to change the account that you initially registered to the Barclays app (eg from a Personal…
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Can I use any mobile device to access the Barclays app?
Yes. You can access your accounts using any web-enabled mobile device that allows 'SSL-enabled web traffic' (i.e. https), such as: an Apple device…